FAQs– UrbanClad



By what time will I receive my Order?
We are in the process of curating the best and originally exclusive product for our gentleman, to provide you with an ultimate experience. Thereafter, it takes 2-3 days to get your product ready and shipped once you place your order.
We worry about delivering it to you on time still it might take 6 to 7 working days.
What if the apparel doesn’t fit me well?
In case of inappropriate fitting, we are at your service to replace the product, with a perfectly fitted suit. You could just write to us at. Someone from our team will connect you within 12hrs of the query raised.
Help me order a perfectly fitted suit?
Follow the steps below to place an order:
1. Select a standard size of S, M, L, XL, XXL, XXXL.
2. You can then provide your chest size. We’ll figure out your precise measurements.
3. You can 100% bespoke a suit as you want it to be by providing complete measurements. You can connect to a local tailor and provide the details to us.
Can a fully bespoke suit be replaceable or refundable?
No! Unfortunately, we won't be able to provide any replacements or refunds for our fully bespoke suits due to their exclusivity and customisations. But we’ll be ready, willing and able to replace the same product with a new one in case of manufacturing defects from our end.
What if a coupon/promo code doesn’t work?
In such cases you can write to us at hello@theurbanclad.com and we will get back to you within 8hrs of receiving your query.
Can I get designer wear from TUC?
Yes, you can get an amazingly designed and customized suit. For that, we help you avail of the exclusive service to reach out to our designers, and get occasion-specific apparel with our expert advice.
May I Know the process of refund?
You tend to receive the refunded amount in the same bank account, you made payments. In the case of COD, we ask for your UPI or bank details such as bank account number and IFSC code to pay back the amount.

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